Due to the level of demand we apologise if it is taking longer to get back to you but please could I ask that you do not send a further request as this creates more work. We will get back to you as soon as possible we are prioritising the requests.
Please help us to help you - the easiest and fastest way to ask for any kind of help is with askmyGP.
It's available 24/7 - we respond in working hours, 8am and 5pm Monday and Friday, 8am and 3.30pm Tuesday, Wednesday and Thursday
Due to the high level of demand we will endeavour to respond to requests as quickly as possible hopefully within 48 hours(2 working days), if the request is deemed as urgent it will be dealt with that day. Please be aware it could be longer if the issue is for a GP due to the large demand currently.
All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
You can choose a particular named GP if you wish (so long as they are working that day)
You may prefer a telephone or email response and choose Oaklands or Yeovil Health Centre
Please let us know as soon as possible if you cannot keep an appointment.
Please be aware that appointments that are not attended waste the doctors and nurses time and also there are other patients that could have made use of those appointments. If patients repeatedly do not attend, without a valid excuse they will be removed from the practice list.
Please be prompt. If you are 10 minutes late you will be asked to make a new appointment so that other patients are not inconvenienced. Please make the receptionist aware if you feel your problem is urgent
Please remember one appointment is for one person only.
If you are over 75 and have not been seen within the last year, or between16 and 75 years and have not been seen within the last three years you may request a consultation with either the nurse or a doctor.