Symphony Healthcare Services Ltd


Changes at Oaklands Surgery – Joining forces with Yeovil Health Centre

What is happening at the surgery?

From July, Oaklands Surgery joined together with Symphony Healthcare Services (SHS), a new NHS Healthcare provider. Oaklands Surgery is the seventh GP practice to join together with SHS, now providing healthcare services for over 50,000 patients across all the practices.

What do I need to do?

This is an automatic process, so registered patients at Oaklands Surgery do not have to do anything.

What changes will I see?

Registered patients will now be able to book an appointment to see a GP, nurse or other health professional at either Oaklands Surgery or Yeovil Health Centre (located at Boots in the Quedam Shopping Centre).

For urgent medical needs, the current walk-in service at Yeovil Health Centre, will be replaced by a new weekend urgent care service that will operate from Yeovil Hospital on Saturday and Sunday between 10am and 6pm. If you need medical advice, you should call NHS 111, who will advise you on the recommended action to take.

What time do I call for an appointment?

The times you can call your surgery for an appointment are unchanged.

What other options do I have, rather than an appointment?

There are a number of ways that you can access medical help:

    • Call NHS 111 – for urgent medical advice and support
    • Talk to a pharmacist – for advice and medicines for common illnesses
    • Community Minor Injury Unit – can treat many minor injuries such as sprains and head injuries, broken bones, wound infections, burns and scalds, insect and animal bites and eye injuries
    • Self Care – many illnesses and injuries can be treated at home, with support from your local pharmacy
    • Emergency Department – for life threatening illnesses and injuries only; Call 999, or go to Yeovil Hospital
  • Unsure of where to go?
    • Visit: or for help out of hours call NHS 111

What is Symphony Healthcare Services – is it private healthcare?

No, the healthcare services that we provide our patients is funded by the NHS like any other GP practice and we work very closely with both NHS England, the local Clinical Commissioning Group (CCG) and the Care Quality Commission (CQC) to ensure that the care we provide meets the high standards set.

Symphony Healthcare Services was created in 2016 as a subsidiary of Yeovil Hospital and a number of local GP practices. It was set up to help bring together hospital and GP services more closely and to support primary care across Somerset, to be able to meet patient demand both now and into the future.

Why is it sometimes difficult to get an appointment with a doctor?

Across the country it is becoming harder to recruit new GPs and many existing GPs and GP partners are retiring, or looking to work in a less pressured environment. This means that sometimes we are unable to provide patients with a same day GP appointment; however, we will be able to book patients an appointment with the most suitable person.

In addition, our demographics are changing. With new treatments and medicines now available, we are all living longer and, in rural counties in particular like Somerset and Devon, we have a growing population who are over the age of 65. This has also created an additional strain on primary care, with the average number of appointments per patient, per year increasing as we get older.

What are Symphony Healthcare Services doing to make sure patients can access the healthcare they need, when they need it?

Being part of a larger organisation means that we can help to support GP practices like Oaklands to recruit sufficient GPs and healthcare teams, as well as looking at different ways of caring for our patients.

In our other practices we have been able to develop roles for new specialist staff, in addition to GPs, who can provide the care that you need without adding to the pressure on our GPs – remember you don’t always need to see a doctor first!

As well as caring for our patients with the most serious health conditions, we are also focusing on prevention – to enable everyone to live as long a healthy life at home as is possible and avoid unnecessary admission to hospital.

How do patients find out more?

Thank you for your ongoing support; we value the thoughts of all our patients and don’t forget if you would like to get more involved please join the Patient Participation Group.

You can find out more about Symphony Healthcare Services by visiting: or visiting the practice website for the latest information on services and staff

If you have a specific question or query, please email

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