Oaklands Surgery 

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Data Privacy Notice V5

Please help us to help you - the easiest and fastest way to ask for any kind of help is with AskmyGP.

• It's available 24/7 - we respond in working hours, 8am and 5pm Monday and Friday, 8am and 3.30pm Tuesday, Wednesday and Thursday

• Due to the high level of demand we will endeavour to respond to requests as quickly as possible hopefully within 48 hours(2 working days), if the request is deemed as urgent it will be dealt with that day. Please be aware it could be longer if the issue is for a GP due to the large demand currently.

• All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient

• You can choose a particular named GP if you wish (so long as they are working that day)

• You may prefer a telephone or email response and choose Oaklands or Yeovil Health Centre

• You can login now, without any paperwork Guide on how to register with Ask MY GP

PATIENT NOTICE

 PLEASE NOTE YEOVIL HEALTH CENTRE IS NOW CLOSED UNTIL FURTHER NOTICE, ALL OPERATIONS WILL BE AT OAKLANDS SURGERY PLEASE SEND REQUESTS VIA ASKMYGP OR RING 01935 709269

We are bringing in changes to the way that the practice undertakes appointments with immediate effect in order to minimise the risk of COVID-19 to patients and staff.

•        The practice will be strictly reviewing all patient requests - any patient with a pre-booked appointment with a Nurse or HCA will be contacted to be screened before they attend.

• We are only allowing patients to enter the surgery following a telephone triage call by a clinician; they will advise whether you need to come in.

• If needed, we will offer you a face-to-face consultation after the telephone assessment but this is not guaranteed and will be down to individual clinical assessment. All appointments will be at Oaklands Surgery, Birchfield Road until further notice.

•       If you have been offered one of these face-to-face consultations please be aware that you will be screened again on arrival.

Many conditions are able to be safely dealt with during a telephone appointment.

RESCUE PACKS - We are currently not issuing ‘rescue packs’ in the form of just-in-case steroid and antibiotics unless you are known to have severe COPD or severe asthma and have had these before. Currently routine respiratory reviews will not be undertaken face to face but by phone to minimise unnecessary contact. 

If you have developed new respiratory symptoms then please follow government advice found on NHS 111 online. https://111.nhs.uk/service/COVID-19/

Coronavirus please click link for Government guidance - https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public    and     https://www.nhs.uk/conditions/coronavirus-covid-19/    and    https://111.nhs.uk/service/covid-19

The surgery has two sites which all Patients are welcome at both sites:

Surgery Line: 01935 709269, between 8am and 6.30pm, Monday - Friday.

General Information

The doctors and staff at Oaklands Surgery in Yeovil are proud to offer the highest standard of patient-centred healthcare.We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

We are also a GP Training practice helping to train up and coming Gp's.

All Patients have a named GP who is responsible for the patients overall care, if you wish to know who your named GP is please contact the surgery. This does not stop you seeing any GP at the practice.

As a practice we want to improve communication with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate. We want to know if we can support you to lipread or use a hearing aid or communication tool. Please tell the receptionist when you arrive for your next appointment, or call us on 01935 709269 or complete the form under 'Accessibility Information' on the right hand side.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.