PLEASE NOTE DUE TO HIGH DEMAND IT MAY TAKE LONGER THAN 48 WORKING HOURS TO RESPOND TO YOUR REQUESTS.
Dear Patients, ASKMYGP is now open between the hours of 7am -10am please put your requests in between those hours. When putting through a request please put as much information as possible regarding your issue to help the GPs direct your issue to the right person and within a safe time frame. If you need attention and cannot wait until ASKMYGP is open please ring the surgery on 01935 709269 and speak to a receptionist who will assist with your request, please be aware the requests are assessed by a GP and will be dealt with in priority order due to clinical need. Please consider if your issue can be dealt with another way by self-help – NHS website www.nhs.uk or visiting the local pharmacy. For information regarding coronavirus visit: www.gov.uk/coronavirus .
Oaklands Surgery uses askmyGP to support our patients with their ailments and questions. Before you submit a request, please read the following:
The practice team will try to accommodate patient preferences where possible however, request assignment & resolution method may be determined by clinical judgement.
askmyGP should never be used within an emergency.
Patients will be contacted by the practice in priority order when submitting a request, we aim to respond within 72 working hours but due to high demand it may take longer. Please be patient we will contact you back as soon as possible.
REMEMBER you don’t always need to submit a request.
Patient Access can be used to order or obtain advice about repeat prescriptions. Alternatively, the following guidance may help you identify a more appropriate setting for your need.
Care for yourself at home
Minor cuts & grazes
Coughs & colds
Local expert advice
Bites & Stings
Out of hours: Call 111
Long term conditions
Urgent Treatment Centres
Breaks & Sprains
Cuts & Grazes
Fever & Rashes
A&E or 999
For emergencies only
Serious Blood Loss