askmyGP

Dear Patients, ASKMYGP is now open between the hours of 7am -10am please put your requests in between those hours. When putting through a request please put as much information as possible regarding your issue to help the GPs direct your issue to the right person and within a safe time frame. If you need attention and cannot wait until ASKMYGP is open please ring the surgery on 01935 709269 and speak to a receptionist who will assist with your request, please be aware the requests are assessed by a GP and will be dealt with in priority order due to clinical need. Please consider if your issue can be dealt with another way by self-help – NHS website www.nhs.uk  or visiting the local pharmacy. For information regarding coronavirus visit: www.gov.uk/coronavirus .

 

Oaklands Surgery uses askmyGP to support our patients with their ailments and questions. Before you submit a request, please read the following:

The practice team will try to accommodate patient preferences where possible however, request assignment & resolution method may be determined by clinical judgement.

askmyGP should never be used within an emergency.

Patients will be contacted by the practice in priority order when submitting a request, we aim to respond within 72 working hours but due to high demand it may take longer. Please be patient we will contact you back as soon as possible.

To discuss a problem with a member of the surgery team, please click the image below to use askmyGP.

 

REMEMBER you don’t always need to submit a request.

Patient Access can be used to order or obtain advice about repeat prescriptions. Alternatively, the following guidance may help you identify a more appropriate setting for your need.

Self Care

Care for yourself at home

Minor cuts & grazes
Minor bruises
Minor sprains
Coughs & colds

Pharmacy

Local expert advice

Minor Illnesses
Headaches
Stomach upsets
Bites & Stings

NHS 111

Non-emergency help

Feeling unwell?
Unsure?
Anxious?
Need help?

GP Advice

Out of hours: Call 111

Persistent Symptoms
Chronic pain
Long term conditions
New Prescriptions

UTC

Urgent Treatment Centres

Breaks & Sprains
X-rays
Cuts & Grazes
Fever & Rashes

A&E or 999

For emergencies only

Choking
Chest Pain
Blacking Out
Serious Blood Loss