Dear Patients, due to the increase volume of demand and ensuring that we still deliver a safe service it is with regret we have temporarily closed ASKMYGP off to new requests on-line. If you do need attention and cannot wait please ring the surgery on 01935 709269 and speak to a receptionist who will assist with your request, please be aware the requests are assessed by a GP and will be dealt with in priority order due to clinical need. Please consider if your issue can be dealt with another way by self-help – NHS website www.nhs.uk or visiting the local pharmacy. For information regarding coronavirus visit: www.gov.uk/coronavirus . I appreciate that many patients already have a request in so please bear with us while we work through the backlog. Thank you for your understanding in advance we will resume normal service as soon as it is safe to do so.
Oaklands Surgery uses askmyGP to support our patients with their ailments and questions. Before you submit a request, please read the following:
The practice team will try to accommodate patient preferences where possible however, request assignment & resolution method may be determined by clinical judgement.
askmyGP should never be used within an emergency.
Patients will be contacted by the practice in priority order when submitting a request, we aim to respond within 72 working hours but due to high demand it may take longer. Please be patient we will contact you back as soon as possible.
REMEMBER you don’t always need to submit a request.
Patient Access can be used to order or obtain advice about repeat prescriptions. Alternatively, the following guidance may help you identify a more appropriate setting for your need.
Care for yourself at home
Minor cuts & grazes
Coughs & colds
Local expert advice
Bites & Stings
Out of hours: Call 111
Long term conditions
Urgent Treatment Centres
Breaks & Sprains
Cuts & Grazes
Fever & Rashes
A&E or 999
For emergencies only
Serious Blood Loss